NILADA N-YELAYO HANNAH
Operations Officer
Tamale, GH.About
Highly accomplished Operations Officer with 3+ years of experience driving efficiency and impact across NGO, public health, and development sectors. Proven expertise in project management, stakeholder engagement, and process optimization, consistently delivering robust administrative systems and operational excellence. Adept at leveraging analytical, organizational, and relationship management skills to coordinate complex projects and achieve quantifiable results.
Work
Ghana Health Service
|Independent Monitor
Saboba, Northern Region, Ghana
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Summary
Led independent monitoring efforts for large-scale public health campaigns, ensuring operational integrity and 100% data reliability.
Highlights
Oversaw large-scale public health campaigns, ensuring accurate coverage assessment and strict protocol adherence for seamless operations.
Coordinated complex logistics and collaborated with local teams to optimize data collection and reporting processes, enhancing efficiency.
Delivered comprehensive post-campaign coverage surveys, achieving 100% reliability in results and validating program impact.
Enhanced overall operational effectiveness through meticulous planning and real-time issue resolution, minimizing disruptions.
Charity for Chance for Childhood
|Inclusion and Social Support Officer
Wulensi, Nanumba South, Ghana
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Summary
Managed child protection programs, expanding reach by 20% through community mobilization and data-driven strategies.
Highlights
Managed multiple child protection programs, integrating community mobilization and stakeholder coordination to expand program reach by 20%.
Conducted comprehensive training and managed intricate case files, leveraging digital tools for data-driven decision-making and accurate reporting.
Spearheaded reporting and monitoring efforts, significantly increasing the efficiency and accuracy of program operations.
Pattron
|Executive Assistant
Remote, N/A, N/A
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Summary
Provided strategic administrative and operational support to executive leadership, boosting efficiency by 25% through streamlined processes.
Highlights
Provided strategic administrative, research, and operational support to executive leadership, optimizing workflow and information management.
Streamlined meeting coordination, calendar management, and remote operations, boosting overall efficiency by 25%.
Developed and implemented process improvements for information flow and data presentation, enhancing executive decision-making.
National Health Insurance Authority
|Accounts Intern
Saboba, Northern Region, Ghana
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Summary
Maintained accurate financial records and supported daily financial operations, ensuring compliance and administrative efficiency.
Highlights
Maintained accurate client and financial records, ensuring strict compliance with operational procedures and providing crucial administrative support.
Supported daily payment processing, meticulous documentation, and various financial operations, contributing to seamless departmental function.
World Vision Ghana
|Intern, Program Operations
Saboba Cluster, Northern Region, Ghana
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Summary
Supported program operations and community engagement for development initiatives, promoting best practices and financial inclusion.
Highlights
Supported diverse program operations, including field data collection and community engagement for multiple development initiatives.
Liaised effectively with agricultural extension officers and farmer groups, promoting best practices and monitoring financial inclusion groups.
Various Institutions (St. Francis Academy, Delany Academy)
|Teacher & Teaching Assistant
N/A, N/A, N/A
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Summary
Managed classroom operations and delivered engaging learning content, fostering positive educational environments across various institutions.
Highlights
Managed daily classroom operations, ensuring a structured and conducive learning environment for students.
Delivered engaging learning content and facilitated educational activities, contributing to positive student outcomes.
Education
University of Education, Winneba
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Bachelor of Arts
Economics Education
Awards
Departmental Female Influential Student Award Nominee
Awarded By
University of Education, Winneba
Recognized for influential leadership and academic contributions within the department.
Best Video Award in West Africa
Awarded By
World Vision Ghana
Received for outstanding video content production and impact across West Africa.
Best Female Candidate, B.E.C.E
Awarded By
Saboba District
Awarded for exceptional academic performance in the Basic Education Certificate Examination.
Skills
Operations Management
Process Improvement, Operational Efficiency, Workflow Optimization, Administrative Systems, Resource Allocation.
Project Management
Project Coordination, Logistics Management, Campaign Oversight, Project Delivery, Timeline Management.
Stakeholder Engagement
Community Mobilization, Cross-functional Collaboration, Liaison, Relationship Management, Communication Strategies.
Data Management & Analysis
Data Collection, Data Analysis, Reporting, Survey Design, Digital Tools, KPI Tracking, Data-Driven Decision Making.
Financial Administration
Financial Records, Payment Processing, Compliance, Financial Reporting, Budget Support.
Office Administration
Office Operations, Calendar Management, Information Management, Executive Support, Administrative Systems.
Team Leadership & Development
Capacity Building, Training, Mentorship, Team Coordination, Team Collaboration.
Problem Solving
Issue Resolution, Decision Making, Strategic Planning, Analytical Thinking, Conflict Resolution.
Software & Tools
MS Office Suite (Word, Excel, PowerPoint), Kobo Collect, Tangerine, ComCare, Digital Reporting Tools.